Privacy & Cookie Policy

PRIVACY POLICY

www.re10.org.uk (“the Website”) is operated by and is a trading style of Re10 (Finance) Limited. The primary purpose of our website is to be a useful resource and guidance tool. We also want you to feel secure when visiting our website and we are committed to maintaining your privacy when doing so. We take our ethical responsibilities and your privacy seriously. This Privacy Policy therefore sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Consent

Use of this website by you constitutes acceptance by you of our Privacy Policy. If you do not wish to accept our Privacy Policy, please leave this website immediately. By using this website, you also consent to the collection and use of your personal information in the manner set out below.

Extent of Privacy Policy

This Privacy Policy covers information which is collected from this website only. Other sites to which this website may be linked are not covered by this Privacy Policy. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The following now provides an overview of how we protect your privacy during your visit to our website.

Personal Information We Gather

Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form, engage in live chat or otherwise supply any personal details to us); and (b) indirectly (for example, through our website’s technology).

We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) whenever you volunteer this information by completing an online form or by using live chat on our website. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

For example, we will obtain your personal data when you sign up to our enewsletter, request a free consultation, purchase goods or services or contact us for any reason. If you volunteer such information you will be consenting to our processing it for the purposes specified.

By providing us with your email address, you are agreeing to receive the Re10 enewsletter. Our enewsletter will contain useful information on your debt options as well as promotions and special offers we feel may be of interest to you. Your email address will only be used to deliver our enewsletter to you and will not be passed onto any third-party without your prior consent.

If you request a debt consultation with us, then your email address, name, phone number and other details you provide may be shared with selected third-parties who we believe may be able to assist with working towards a solution to your debt. Where we permit selected third parties to use your data, we (or they) will contact you by phone, e-mail and SMS messaging only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

When we refer your details to a third party-company, we may receive financial compensation for doing so. However, we do not charge you for this introduction. Your consultation is always free, but fees will apply if you choose to enter into a debt programme. These fees will be made clear by your advisor prior to your enrolment.

Moreover, we will disclose your personal information to third parties:

Choice/Opt-Out

To opt out of the Re10 enewsletter, simply click the “unsubscribe” link that is included at the bottom of every email we send you. You may also email customerservices@re10.org.uk with the subject line “Unsubscribe” and we will remove you from our newsletter within a maximum of 10 calendar days, but usually much sooner.

To opt out of marketing communications from our third-party partners you may contact each of them directly with this request. You may also ask us to communicate on your behalf to our debt relief partners that you no longer wish to receive marketing messages. To do so, please email customerservices@re10.org.uk with your request, and provide enough information in order for us to identify you (e.g. your name, email address, phone number, etc). If your objection is not to marketing in general, but to marketing by a particular channel, such as email or telephone, then please specify the channel to which you are objecting.

Undertaking Anti-Money Laundering checks:

To comply with money laundering regulations, there are times when we need to confirm the identity of our customers in order to satisfy our requirements. To satisfy our requirements an electronic Anti Money Laundering check may be completed on our customers.

COOKIE POLICY

At Re10, we make use of cookies so that we can ensure our website works in the most effective and efficient manner. They help us to understand how users access our website so we can develop and improve the design, layout, content and function of the site.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Our cookies on this website are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

How Do We Use This Information?

We analyse it to determine what is most useful about our website, to help us identify ways to improve it. We use it to find out things such as the number of visitors to the site, the pages they visited, where they came to the site from, the numbers of downloads of documents from the site, etc. This information is then used to compile general traffic analysis and statistical reports.

We may also use personal data for other purposes, which we would describe to you at the point we collect the information.